Refund Policy

1. Digital products & courses

• Full refund within 14 days of purchase if you have not downloaded any files and have completed no more than 2 course lessons.
• Full refund at any time within 30 days if the product is defective, cannot be accessed, or is materially different from its description — and we cannot fix it.
• Accidental duplicate purchases of the same product are always refunded.
• Otherwise, because digital files are delivered instantly, purchases are non-refundable once downloaded or accessed.

2. Research & academic support

Custom services are quoted per request. Cancellation and partial-refund terms for work already started are confirmed in writing before the work begins.

3. AI Medical Content Evaluation (B2B)

Refund and cancellation terms for corporate engagements are set out in the applicable proposal or contract.

4. How to request a refund

Go to My Orders in your dashboard and choose "Request refund", or email hello@moddazza.com with your order number (e.g. MZ-10001). We reply within 3 business days. Approved refunds are returned to the original payment method; your bank may take 5–10 business days to show it.

5. After a refund

When an order is refunded, access to its downloads and course content ends, certificates issued for it are withdrawn, and any MODO Points earned from it are reversed.